Service Advisor
Location:听TruckEast Milton Keynes, Chesney Wold, Bleak Hall, Milton Keynes, MK6 1LS
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Salary Details:听Competitive salary, plus excellent benefits
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Job Type:听Monday - Friday 09:00 - 18:00, Alternate Saturdays 07:00 - 13:00, Full-time, Permanent
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Reporting to:听Branch Manager
Overview
Apply today to work amongst our highly-energised team at our Milton Keynes branch. Your role would be responsible for delivering high-quality customer service to both interal and external customers, as well as ensure a smooth running service reception.听
essential duties and job responsibilities
- Ensure a steady and realistic flow of available workshop throughput
- Liaise with external and internal customers, ensuring work is authorised
- Support and maintain customer鈥檚 service schedules , MOT and O licence requirements
- Provision of basic advise and estimates to customers
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
- Ensure service / inspection documentation are correctly completed and customer defect procedures adhered to
- Loading and daily checking of R2C to ensure all customer sheets are correct and complete
- Assist in maintaining a daily flow of quality job cards to administration for costing / invoicing
- Re-book any work and liaise with the parts department to ensure work is carried out promptly
- Ensure health and safety and safe work principles are met at all times within this position鈥檚 working environment
- Check and issue sublet order numbers to specialist and external agents and arrange/plan such works required
- Other duties as requested by management
CANDIDATE REQUIREMENTS
- Excellent organisational, analytical and administrative skills
- Good customer service skills听
- Technical awareness of motor vehicles
- Ability to work as a team player within a busy department
- Ability to work unsupervised and adhere to strict guidelines
- Flexible approach to working hours
- PC literate - knowledge of ADP desired听
- Ability to work calmly in a pressured environment
employee benefits
- Bonus Scheme
- Optional private health insurance
- Refer a friend scheme - up to 拢2,000 per successful referral
- Life assurance scheme
- Enhanced employer pension contributions
- Training and development opportunities
- 30 days holidays, including Bank holidays, increasing to 34 with length of service
- Long service recognition and rewards
- 24/7 mental health and wellbeing support
- All required PPE equipment provided