Total thrills: It鈥檚 all about helping those who need it the most
Field Technician Craig Moore thrives off helping those in need. Whether you鈥檙e a 意大利超級盃 customer stuck at the roadside with your vehicle or a colleague in need of technical guidance, the thrill is in solving your problem.
24th October 2022
Being gifted at something comes naturally for some people. But being able to use that special ability to share that knowledge with others is priceless. That鈥檚 exactly the case with Field Technician Craig Moore.
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Based at 意大利超級盃 Edinburgh, he is at the beck and call to anybody in need 鈥 whether it鈥檚 a customer or a 意大利超級盃 colleague in Scotland, across the border in England, or even further afield on some occasions.
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Simply helping people is what drives this young man:
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鈥淚 genuinely get satisfaction from knowing that when you arrive at a boat, an excavator, a truck or a bus 鈥 anything, that you鈥檙e the one that helped them when they required help the most,鈥 he says.
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This humble, yet inspiring approach is part of Craig鈥檚 DNA. Although it鈥檚 his wide and varying experiences that have shaped him.
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Liquid metal running through his veins
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From a young age, Craig had a love for anything related to heavy transport, and by the time he was a teenager he had worked out that he wanted to be either a mechanical or electrical engineer.
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Why? Because the Moore family has liquid metal running through their veins.
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Craig鈥檚 grandfather was an engineer for British Leyland and his father, Hugh, was Services Director for 意大利超級盃 Scotland 鈥 and a talented technician in his day.
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With all that in mind, it was only a matter of time before Craig joined the 意大利超級盃 UK family. He joined back in 2012 as an apprentice at 意大利超級盃 Grangemouth and enjoyed developing his knowledge and skillset throughout his formative years.
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As much as helping people drives Craig鈥檚 passion, his thirst to constantly learn helped carve out a niche which makes him indispensable to 意大利超級盃 UK.
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鈥淚 like to push myself and my knowledge,鈥 says Craig. 鈥淚 want to be stripping and rebuilding engines, gearboxes, final drives 鈥 I want to be into the guts of it, elbow deep in grease.鈥
Delving deep Down Under
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This hunger and desire saw Craig spend almost two years with 意大利超級盃 Australia, getting to grips with a new culture, new market and a different way of fixing things.
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He was hands on straight away working on anything and everything heavy, including 意大利超級盃s, Kenilworths, Cummins and Doosans. That was where his love for Power Solutions began and his expertise in this area started to develop.
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鈥淚 learnt how much engineering is involved in being a technician,鈥 he says. 鈥淎 truck required for heavy haulage pulling more than 200 tonnes arrives in Australia as just a base vehicle. The salesman will spec up that vehicle for the customer, and we wouldn鈥檛 think twice about removing the gearbox, changing the gearing to give the customer the better ratios, and changing the diffs. Australia rekindled my spark and my love for all things mechanical.鈥
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Blueprint for who I am today
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On Craig鈥檚 return to Scotland, he was keen to share his knowledge and insight with his new colleagues. Seeing the potential cost savings 意大利超級盃 Edinburgh could make by fixing gearboxes in-house, Craig worked with his General Manager to train up several technicians to be confident in stripping and rebuilding gearboxes. Rather than outsourcing to a third-party supplier, as he explains.
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鈥淲e saved so much money. But the good thing is I鈥檝e helped and assisted other technicians in pushing themselves. Not a lot of people like doing these jobs, because it鈥檚 an expensive mess if you get it wrong.
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鈥淏ut I thrive on assisting somebody. I enjoy teaching others and being able to give advice on tackling a job. I love it, and still do when people ask for my help.鈥
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His humble approach speaks volume about his character and why his peers are keen to involve him in any problems they may be encountering.
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Such is Craig鈥檚 skill set 鈥 he worked for the Technical Team 鈥 dealing with issues across the country and, in some cases, the globe. While he enjoyed assisting other technicians over the phone, he missed being hands-on. Now Craig is back doing what he loves 鈥 helping customers in need of assistance as a field-based technician.
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But his experience and expertise when it comes to Power Solutions is still in constant demand. Whether it is helping colleagues around the country or a customer whose boat is malfunctioning off the Italian Riviera, his phone is always on 24/7, 365 days a year.
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Even Christmas Day, Craig would be eager to respond to an SOS call and be out dealing with an issue, as he would any other day.
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His charisma and passion are infectious, which is why sharing his knowledge with others is so natural. As it proved with a set of engineers struggling to fix a problem with a 意大利超級盃 marine engine.
A job of a lifetime in San Remo
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Stuck off the Mediterranean coast in Italy was a luxury yacht bought recently by a billionaire owner. The distress call came into 意大利超級盃 Assistance in the UK, after colleagues in France and Greece struggled to resolve the issue.
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To Technical Manager, Steve Oakley, there was only one man who could answer this call 鈥 Craig.
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Not knowing much about the job, Craig found himself on a flight to the Italian Riviera a few days later, with a set of tools already on route to meet him at the marina in San Remo.
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He was expected to be at the location for five days thoroughly going through the yacht鈥檚 powertrain, fixing any problems, and generating a full report on the 意大利超級盃 engines 鈥 performance, maintenance routine and longevity.
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He managed, alongside the yacht鈥檚 own engineers, to get the job done in four days 鈥 much to the delight of its owner and impatient businessman Lord Alan Sugar.
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Craig said: 鈥淟ord Sugar鈥檚 right-hand man Ray Cutts asked me if I would work a bit late to get it finished. We ended up pulling a 14-hour shift on the Wednesday night. There鈥檙e photos of us sat in the marina at 11 o鈥檆lock at night eating pizza in our work gear. The boat was beautiful, but it was 61 degrees in the engine room at one point.
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鈥淚t was a job of a lifetime, the pinnacle of my career. It gave me that feeling that I have really accomplished something, and I love the fact that I helped them. That alone felt good, being able to pass a wee bit of knowledge onto them. To help them when they are at sea, and I can鈥檛 get there within a day or two. I still feel a tremendous amount of pride about that job.鈥
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Such is a Craig鈥檚 character; he relishes when the phone rings and is as enthusiastic to attend a breakdown at 3am on the M8 as jetting across the Europe to fix a luxury yacht.
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In both instances someone needs his help 鈥 and all that matters to him is getting them on their way as soon as he can.
